1. Seller identification
The seller is Pierre Debski, trading as dkp-consult, a sole proprietorship established in Belgium, reachable at contact@rephrase.fr. For the company number (BCE) and the VAT number, see the legal notice.
2. Purpose
These Terms of Sale govern the sale of lifetime credits and the subscription to monthly or annual plans allowing the use of the Rephrase.fr AI text humanization service.
3. Prices
Prices are displayed in euros, all taxes included, and include Belgian VAT at the applicable rate. Business customers established in another Member State of the European Union who provide a valid intra-Community VAT number are invoiced without VAT, the tax being payable by the customer under the intra-Community reverse charge mechanism. The seller’s VAT number is shown in the legal notice.
4. Lifetime credit packs
The available credit packs, their prices and their word volumes are displayed on the Pricing page. Purchased credits are valid for life, with no expiry date.
5. Monthly and annual subscriptions
Rephrase offers monthly or annual subscriptions (with a reduced rate for the annual commitment). Each subscription includes a volume of words per month, defined by the chosen plan.
Automatic renewal. The subscription renews automatically at the end of each cycle (monthly or annual) until the user cancels it. The saved payment method is charged automatically at each renewal date.
Carryover of unused words. Included words not used by the end of a cycle are carried over to the next cycle, capped at 50% of the plan’s monthly quota. Example: a plan with 75,000 words/month, of which the user consumes 30,000 words, carries over a maximum of 37,500 words (50% of 75,000) to the next cycle. The total available the following month is therefore 75,000 + 37,500 = 112,500 words. The carryover resets at each cycle.
Plan change. An upgrade (to a plan offering more words) takes effect immediately, with billing prorated for the remainder of the current cycle and an immediate increase in available words, also calculated on a prorated basis. A downgrade (to a plan offering fewer words) takes effect at the end of the current cycle: the user keeps their current plan and remaining words until that date, after which the new plan and the new rate apply to the following cycle.
Cancellation. The user can cancel their subscription at any time from their Billing area. Cancellation takes effect at the end of the current cycle. Remaining words can still be used until that date. No refund is granted for the current period.
Payment failure. If the renewal charge fails, the subscription moves to "past_due" status. The user has 7 days to update their payment method from their billing area, failing which the subscription automatically switches to "cancelled", with the user keeping only their lifetime credits.
6. Coexistence of credits and subscription
Lifetime credits and a subscription coexist on the same account. With each humanization, words are deducted in priority from the active subscription (if any remain). If the subscription is exhausted or non-existent, words are deducted from the lifetime credits.
7. Order and payment
Payment is made by bank card via our payment provider Stripe. No banking data is stored by Rephrase.
8. Delivery
Delivery is immediate: the credits or the subscription’s included words are added to the user’s account as soon as the payment is validated.
9. Right of withdrawal
In accordance with the Belgian Code of Economic Law, since the service is supplied immediately with the express prior consent of the user and their acknowledgement that they thereby lose their right of withdrawal, that right no longer applies as soon as a credit or a word included in the subscription has been consumed.
As long as no credit or subscription word has been consumed, and within 14 days of the purchase, the user may exercise their right of withdrawal in a single click from their Billing area.
10. Warranties
The legal warranty of conformity applies under the conditions provided for by Belgian law.
11. Invoicing
A PDF invoice is generated automatically for each pack purchase and for each subscription renewal. Invoices can be viewed from the user’s area.
12. Customer service
Customer service can be reached at contact@rephrase.fr.
13. Mediation
If you have not been able to resolve your dispute after sending us a written complaint (letter or email), dated, setting out the circumstances that gave rise to the dispute and what you are claiming, you may refer the matter to the consumer mediator designated below if you have received a negative written response from us or if you have not received a response two months after sending your complaint.
As a trader established in Belgium, we refer consumer disputes to the Belgian public out-of-court dispute resolution body.
The mediation entity is:
Service de Médiation pour le Consommateur
In the event of a dispute, you may submit your complaint on its website: www.mediationconsommateur.be.
14. Governing law and jurisdiction
These Terms of Sale are governed by Belgian law. Any dispute falls under the jurisdiction of the Belgian courts. Consumers residing in another Member State of the European Union retain the protection afforded to them by the mandatory provisions of the law of their country of habitual residence.